Shipping policy

Shipping Policy

Processing Time Orders are typically processed within 1-3 business days after payment confirmation. During busy seasons or sales events, processing may take up to 5 business days.

Shipping Methods & Timeframes We ship via USPS, UPS, or FedEx, depending on package size, destination, and shipping speed selected.

  • Standard Shipping: 3-7 business days (once shipped)
  • Expedited Shipping: 2-3 business days (once shipped)
  • Priority Shipping: 1-2 business days (once shipped)

Shipping Rates Shipping costs are calculated at checkout based on weight, dimensions, and delivery location. You can view the shipping costs before completing your purchase.

  • Orders over $100 qualify for free standard shipping within the continental United States.
  • International shipping rates and delivery times vary by country.

Tracking Information You will receive a shipping confirmation email with your tracking number once your order has been shipped. You can track your package using the provided number through our website or directly through the carrier's website.

International Shipping We ship internationally to select countries. Please note that international customers are responsible for all duties, taxes, and customs fees that may apply. These charges are not included in the purchase price or shipping cost.

Address Information Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipping.

Shipping Delays While we strive to meet all estimated delivery timeframes, delays can occasionally occur due to weather conditions, high volume shipping periods, or other circumstances beyond our control. We are not responsible for shipping delays caused by carriers.

Lost or Damaged Packages If your package appears to be lost or damaged during transit, please contact us within 7 days of the expected delivery date. For damaged items, please retain all packaging materials and damaged items for potential carrier inspection.

Local Pickup We offer local pickup at our store located at 700 Mena St, Mena AR 71953. Select the local pickup option during checkout, and we'll notify you when your order is ready for collection.

For any questions about shipping, please contact us at Richmountainfiberco@gmail.com.